Clinical Partners – Service Cloud & Patient Portal Overhaul
Led an architectural refresh of Service Cloud and the patient portal, simplifying case management, improving triage, and laying observability foundations.
I help organisations ship modern, scalable systems – from Salesforce architecture & Service Cloud to data centre migrations, SAP implementations, cloud and mobile applications, and systems integration.
Recent
Overhauled Salesforce Service Cloud and the patient portal architecture.
Recent
Designed a unified mobile app experience across services.
Expertise
Data centre migrations, SAP implementations, cloud platforms.
Expertise
Mobile/web apps, APIs, and data pipelines.
Service & Experience Cloud, data model governance, DevOps, and cloud migration strategies.
SAP implementations, data centre migrations, and event-driven/API-led integrations.
Unified app design for universities, healthcare, and enterprise — secure, composable, scalable.
Led an architectural refresh of Service Cloud and the patient portal, simplifying case management, improving triage, and laying observability foundations.
Architected a unified mobile experience bringing key student services together, with modular capabilities and secure authentication.
I partner with companies and agencies to untangle complexity and move fast. I bring hands-on experience across healthcare, education, and enterprise — bridging product thinking with robust architecture.
Expertise includes data centre migrations, cloud architecture, SAP implementations, Salesforce platforms, and mobile/web application design.
See full background and recommendations on LinkedIn.
10+
years across product & architecture
Cloud
Migrations & platforms
API‑first
Integration & identity
Delivery
Lean, outcome‑focused
Email or message me on LinkedIn to start a conversation. Phone number available on request to reduce spam.
Email: Reveal email
LinkedIn: /in/joebritton101